Saint Louis Science Center

Visitor Services Representative - (Regular Part-Time)

Job Locations US-MO-St. Louis
Posted Date 3 weeks ago(2/1/2018 4:09 PM)
Job ID
2017-1152
# of Openings
3
Category
Visitor Services

Overview

Visitor Services Representatives provide an exceptional visitor experience while greeting, making recommendations, taking phone reservations, and selling tickets.  Visitor Services Representatives project a professional image and proactively look for ways to make the visitor experience memorable as well as quickly addressing any issues.

Responsibilities

  • Interact with all visitors in a fun and upbeat manner through:
    • Greeting: Welcome visitors in a warm and friendly manner; answer questions and help plan visits
    • Cashiering: Conduct ticket transactions for all venues and provide suggestions based on age, demographics and interests; share available promotions, combos and specials
    • Reservations: Provide general and event-specific information; make suggestions based on age, demographics and interests, and conduct ticket transactions to callers
    • Parking: Conduct parking transactions as visitors leave the parking lot, and when possible, welcome visitors and hand visitors their parking ticket as they enter the lot
  • Develop and maintain a thorough knowledge of Science Center operations, procedures.
  • Monitor visitor behavior, enforcing basic safety, security and emergency procedures
  • Work with large groups, including school-age children
  • Perform other duties as required

Qualifications

  • Outgoing, service orientated personality
  • Patience, good listening, problem solving and speaking skills
  • Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds
  • Ability to perform job duties as part of a team without close supervision
  • Perform cash and credit card transactions in an accurate and efficient manner; basic ticketing system knowledge a plus 
  • Must be available to work varied hours, including weekends, evenings, and holidays
  • Present a clean and professional appearance by adhering to the uniform policy

 
EDUCATION
Minimum of one year of college or university highly desired; area of concentration in science, education or hospitality industry a plus.
 

EXPERIENCE

  • Successful experience handling a variety of customer situations
  • Cash handling, including counting down a register
  • Telephone reservation or customer-oriented telemarketing highly desired

 LANGUAGE SKILLS
Excellent oral, written communication and interpersonal skills; ability to speak an additional languages a plus
 
MATHEMATICAL SKILLS

  • Basic high school mathematical skills
  • Microsoft Excel and Word knowledge beneficial

 PHYSICAL DEMANDS

  • Must be able to stand or sit for prolonged periods of time
  • Standard (with correction) hearing and day/night vision
  • Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors. Must be able to lift up to 30 pounds

WORK ENVIRONMENT

Busy and at times very loud public museum setting, with some outside (sheltered) parking booth responsibilities.

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