Supervise and coordinate the daily “front of house” operations of the OMNIMAX® Theater in conjunction with the Theater Manager, with a focus on excellent visitor service.
Supervise and coordinate OMNIMAX staff in providing extraordinary customer service for our visitors.
Train new floor staff.
Under the direction of the Theater Manager, assist in the formulation of policies/procedures to ensure the highest quality OMNIMAX Theater visitor experience.
Take leadership in the event of Theater evacuation in emergency situations.
In conjunction with or in the absence of the Theater Manager, provide leadership and prompt communication with the Security Department and/or 911 services in emergency situations such as visitor or staff injuries, or any observed medical emergencies.
Leadership and prompt communication with the appropriate department(s) in the event of a lost child or observation of potential safety hazards.
Coordinate communications with Visitor Services staff to ensure smooth operation during normal and unusual circumstances (such as technical difficulties resulting in unexpected show interruptions or cancellations), with an emphasis on customer service.
Communicate and coordinate with technical staff to ensure an excellent visitor experience.
Coordinate with the Theater Manager and Building Services department to ensure timely cleanup of spills and other messes detrimental to the visitor’s experience that go beyond the scope of regular post show cleanup.
Responsible for making clear and concise announcements on a public address system.
Responsible for attending the weekly Coordination team meeting and scheduling of Theater staff, as directed by the Theater Manager.
Work proactively with internal and external events staff and client representatives to ensure smooth operation of public and private special events.
Basic operation of all Theater A/V and Projection components.
Supervise OMNIMAX staff in coordinating the timely entry, exit, and overall Theater experience of visitors, including groups of children (all ages) from schools, groups from senior communities, special needs facilities, visitors in wheelchairs, elderly visitors, visitors with strollers, the visually impaired, the hearing impaired, and any other persons or groups requiring special consideration and assistance.
In conjunction with the Theater Manager, responsible for keeping up with current events and activities throughout the Science Center and disseminating this information to theater employees under her/his supervision. This requires daily attendance at the morning “huddle” and proactive communication with the Manager on Duty and Visitor Services department, and any other relevant departments. Overall, ensuring that the OMNIMAX staff has all relevant current information about the goings on at the Science Center, in order to provide the best customer service possible.
Act as OMNIMAX Theater contact in the absence of the Theater Manager.
Attend staff meetings and training sessions to encourage teamwork and enhance professional growth.
Under the direction of the Theater Manager, coordinate and lead OMNIMAX staff meetings.
Basic knowledge of the technical operation of the theater and its components.
Perform other related duties as required or assigned.
High school diploma or G.E.D. required, some college preferred; strong customer service skills and customer service experience a must; basic knowledge of audio-visual equipment; above average computer skills; excellent communication/ interpersonal skills; ability to respond effectively to unforeseen circumstances while providing leadership to co-workers and excellent customer service; ability to multitask; enjoys and thrives working amongst and proactively helping the public; enjoy and thrives working with special needs individuals; self-motivated; enthusiastic; flexible; ability to work varied hours, including weekends, evenings and/or holidays.
Ability to climb regular and spiral stairs; ability to lift objects up to 30 pounds, standard (with correction) hearing and day/night vision.