The mission of the Saint Louis Science Center is “to ignite and sustain lifelong science and technology learning.” The Director - Visitor Services will accomplish this mission by ensuring the highest level of visitor enjoyment, experience, and safety while exploring over 300,000 square feet of science and technology. Additionally, this position is responsible for setting the tone of customer service for the visitors of Saint Louis Science Center. Finally, this position acts as Manager on Duty (MOD) serving as point of contact during emergency situations working with internal departments and public agencies to ensure the safety of the visitor and staff.
Who reports to this position: Manager Visitor Services and Group Sales Manager
Assists Managing Director as retail liaison with vendor partners.
Responsible for Box Office sales, Advanced Sales and Group Reservations, and Parking Services.
Coordinates with Marketing, Membership, and all ticketed venues, Events, Security and Education to facilitate clear communication to all visitors
The duties and responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Bachelor’s degree in Communications, Business, Hospitality or related discipline required.
CERTIFICATES, LICENSES, REGISTRATIONS:
Certificates in CPR, AED and First Aid desired.
While performing the responsibilities of the Director - Visitor Services job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to walk up to a quarter mile indoors and work for short periods outdoors; stand; lift up to 30 pounds; reach with arms and hands; climb or balance; stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.